ITIL Life Cycle - Service Transition - notes reviewer

Service Transition

Goal- to provide guidance on the development and improvement of capabilities for transitioning new and changed services into operations (cost,quality,time)

Processes 

• transition planning & support - plans and coordinates the resources to ensure that the requirements of service strategy encoded in service design are effectively realized in service operations.
• change management - controls the life cycle of all changes, enabling business benefit with minimal disruption to IT services. 
• service asset & configuration management(SACM) - provides a logical model of the IT infrastructure by defining and controlling service assets and components and maintaining accurate records in the configuration management system (CMS) - A CMS is a set of tools and databases that are used to manage an IT Service providers configuration data. Definitive media library (DML) - is the secure library that holds and protects the definitive authorized versions of all media CIs.
• release & deployment management - builds, test and delivers the capability to provide the services specified by service design and that will accomplish the stakeholders' requirements and deliver the intended objectives.
• service validation & testing
• change evaluation
• knowledge management - gathers, analyzes, stores and shares knowledge and information within an organization.

Key concepts 

service knowledge management system (SKMS)- is a set of tools and a set of database used to manage knowledge and information.

Value to the business of service  transition 

• ability to adapt quickly to new requirements and market developments
• manage mergers, de-mergers, acquisitions and transfer of services
• improved success rate of change and release activities
• improve predictions of service levels and warranties for new/changed services
• compliant with business and governance requirements during a change
• less variation between estimated and actual budgets/plans
• increase productivity of business/customer
• maintenance contracts stopped when components are decommissioned or disposed
• understand risk during and after a change